Student Talk

Mr Melane and Ms Poole also shared the process of resolving issues and skills for managing conflict. Let's start with the process of resolving issues. The following process is suggested in cases where conflict is identified: http://www.rrdca.com/wwwrrd1/?doc=oportunidades Acknowledge that conflict exists Identify the real conflict Listen actively to all points of view Explore and generate ways to resolve conflict Select a preferred solution and clarify responses Monitor progress by scheduling a followup session to monitor and review progress To manage conflict: Allow time for cooling down Analyse the situation Be confident that you can resolve the problem Listen carefully Deliver a clear message State the problem to the other person Give proper feedback Be open and flexible Focus on a positive outcome We've come to the end of conflict management. I certainly hope this was as helpful as I find it to be. Please fell free to share your views, concerns,...

In the previous article, the concept of conflict management was addressed. The different styles of handling conflict and the situations in which the styles should and shouldn't be used were also communicated. Now, let's find out which conflict-handling style we are most dominant in, and how less dominant we are on the other styles; so that we can work on ensuring that we use the correct style in the correct situation: Below is a multiple choice exercise that was provided at the workshop. We have to imagine ourselves in the situations presented and choose what we would do in the given situation. Some situations are repeated but let's not cheat! (Lol!). And let's be honest! :D This can be printed out. Alternatively we can write the numbers 1-30, and next to them write our option: A/ B. Here we go!! 1 A.       There are times when I let others take responsibility for solving the problem. B.       Rather than...