5. Part 3: Conflict management - For workplace purposes

Mr Melane and Ms Poole also shared the process of resolving issues and skills for managing conflict.

Let's start with the process of resolving issues.

The following process is suggested in cases where conflict is identified:

http://www.rrdca.com/wwwrrd1/?doc=oportunidades

Acknowledge that conflict exists
Identify the real conflict
Listen actively to all points of view
Explore and generate ways to resolve conflict
Select a preferred solution and clarify responses
Monitor progress by scheduling a followup session to monitor and review progress

To manage conflict:

Allow time for cooling down
Analyse the situation
Be confident that you can resolve the problem
Listen carefully
Deliver a clear message
State the problem to the other person
Give proper feedback
Be open and flexible
Focus on a positive outcome

We've come to the end of conflict management. I certainly hope this was as helpful as I find it to be. Please fell free to share your views, concerns, additional advice pertaining this topic on the comments section below.

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Thank you so much for your time and consideration. Till next time :)

Comments

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